FAQ
General Questions
What makes Little Bach Co. different from other baby gift stores?
Every gift is personalized just for your little one — we offer embroidery and print options. We use the softest, baby-friendly materials and every order is packed with care in Qualicum Beach on Vancouver Island.
What payment methods do you accept?
- Credit & debit cards — Visa, Mastercard, American Express, and Discover
- Accelerated checkouts — Apple Pay, Google Pay, and Shop Pay
Can I personalize any product?
Most of our products can be personalized. Each product page will show you the available options — embroidery or print — depending on what looks best for that item.
How are the products personalized?
Most of our products are personalized using embroidery, we also offer some print alternatives on some products where the chosen method looks best
Are there any restrictions on personalization in the text or images?
Little Bach Co reserves the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that Little Bach Co believes:
- Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
- Contains copyrighted material used without written permission of the owner;
- Violates or otherwise encroaches on the rights of others;
- Advocates illegal activity;
- Harms anyone, including minors; or
- Provides a link to any of the above.
The item I wanted is now out of stock, what can I do?
If an item is out of stock, you can sign up for a restock notification on the product page to be alerted as soon as it’s available again. You can also explore similar products on our site that your little one might love.
I am unsure what size to choose?
Don’t worry! Each product page includes a detailed sizing guide to help you choose the perfect fit. If you’re still unsure, feel free to contact our team—we’re happy to help you find the right size for your little one.
How can I find out about upcoming promotions?
Keep up with all our latest promotions, sales, and special offers by signing up for our newsletter. You can also follow us on social media for real-time updates and exclusive deals. Be the first to know and never miss a chance to grab your favourite Little Bach Co products at a great price!
Orders
How do I place an order
littlebachco.com is a secure website and has been designed to make the ordering process easier, guaranteeing correct spelling on personalized items. By ordering online, your account provides historical details of items ordered, order status, tracking number for dispatched orders, address book and birthday reminders.
How long will my order take
All in stock items are shipped within 1-2 business days (Monday – Friday), excluding statutory holidays. Personalized orders are shipped within 3-5 business days, unless you chose express my order option in which case will be shipped in 1-2 business days.
Can I change or cancel my order?
With our commitment to processing online orders quickly, there’s a very small window of opportunity to make changes to an order once it has been placed. It may not be possible to change or cancel your order if it has already been personalized, or if we are in the process of customizing it for you. Please carefully peruse the details of your order before submitting it. Requests for changes must be submitted immediately after placement of your order.
Please contact us at 1-778-583-5723 or customerservice@littlebachco.com with your requests.
How do I use promo code?
Enter your promo code at checkout in the "Discount code" field and click "Apply". The discount will be applied to your order total before payment. Promo codes cannot be combined with other offers and must be entered at the time of purchase. If you're having trouble with a code, please contact us at 1-778-583-5723 or customerservice@littlebachco.com and we'll be happy to help.
I have placed an order and didn't receive confirmation email?
If you haven’t received an order confirmation email from littlebachco.com, please first check your spam or junk folder. If it’s not there, contact our customer support team with your order details, and we’ll be happy to confirm your order and provide any updates.
Returns
How do I return an item?
littlebachco.com is committed to making sure that the product you purchased is the best product for you.
Personalized Items
Each piece is personalized just for you; therefore we cannot accept returns for any personalized gifts. It is therefore important that you check the spelling with the recipient, as well as at the time of placing your order. If the error was made by us, we will fix and/or replace the item at no cost to you.
Non-Personalized items
We will happily accept returns or exchanges of other, non-personalized products, providing they are in a new and unused condition. Please note that we must be contacted by phone or email within 7 days of receipt. As soon as you have received confirmation and a return number to return the item(s), send the item(s) back to us and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused.
Please note: Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.
Can I return a sale item?
Please note that all sale items at littlebachco.com are final sale and cannot be returned or exchanged. This policy applies to discounted toys, baby products, clothing, and accessories. Be sure to double-check your selection before completing your purchase.
Shipping
Do you ship across Canada
Yes! We offer $17 flat rate shipping on orders under $150 and free shipping on orders over $150. Local delivery from Qualicum Beach to Nanaimo is complimentary on orders over $100.
Shipping Rate
- Free shipping over CAD $150
- Complimentary local delivery from Qualicum Beach to Nanaimo on orders over $100. Local deliveries are either same day or next day front door delivery unless items are personalized, (please expect a couple more days.)
- $20 flat shipping on all orders under CAD $150
When will my order be shipped?
All in stock items are shipped within 1-2 business days (Monday – Friday), excluding statutory holidays. Personalized orders are shipped within 3-5 business days. Unless you chose express my order option in which case will be shipped in 1-2 business days.
Currently, we only ship within Canada. If for any reason there will be a delay with your order, one of our customer service representatives will contact you by phone or via email within 48 hours from the time your order was placed to discuss alternative shipping methods.
Please note: Shipping fees are non-refundable. If you need to return an item, return shipping is at your own cost. Any refused deliveries or packages not collected from the post office will be treated as returns, and redelivery charges will apply.
What if I miss the delivery and want my order redelivered?
We currently ship all orders via Canada Post. If you miss a delivery, Canada Post will leave a delivery notice card with instructions on where and when to pick up your package from your nearest post office. Packages are typically held for 15 business days before being returned to us. If a package is returned, delivery charges will need to be paid again by the purchaser for reshipment
*Please note all shipping fees incurred when sending the order out are non-refundable, and all returns are at the customer’s expense. Refused shipments and shipments not picked up at shipping depots will be considered returns and will be subject to return shipping charges.
What if my item arrives damaged?
When you receive your package, please check it as soon as possible:
- Inspect the packaging for any visible damage before opening.
- Take photos of any damage to the packaging and contents.
- Check that all items in your order are included and in good condition.
If anything is damaged or missing, please contact us within 48 hours at 1-778-583-5723 or customerservice@littlebachco.com with your order number and photos of the damage. We'll work with you to make it right.Please note: We are unable to process damage claims without photos, so please keep all packaging materials until the matter is resolved.